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WallaBAI

The AI-powered subscription platform for Shopify

Manage everything. Lose no one.

The safest place for your subscribers

Every subscription app can bill your customers — WallaB.AI keeps them. WallaB, the AI cancel-save concierge, meets shoppers at the moment they tap cancel, finds the real reason, and negotiates a save within limits you set.

See the merchant dashboardTry the shopper portal

In active build — sandbox-first, built for Shopify subscription brands.

WallaBIllustration

Example conversation: a shopper writes “I need to cancel — the coffee is piling up faster than I can drink it.” WallaB replies “Totally fair — sounds like every two weeks is too often. Want me to skip your next box, or slow things down to every six weeks?” The shopper can choose: Skip next box, Every 6 weeks, Just cancel.

Offers stay inside guardrails the merchant sets — and the plain “just cancel” path is always one tap away.

Goodbyes, intercepted

How WallaB saves a cancel

Three steps between “I want to cancel” and a subscriber who stays — with the merchant in control the whole way.

  1. A shopper taps cancel

    The cancel button is always visible and always works — no hoops, no hiding. WallaB simply asks to help first.

  2. WallaB listens

    A short conversation finds the real reason: price, product piling up, a shipping issue, or something else entirely.

  3. A guardrailed offer saves the subscription

    WallaB proposes a skip, pause, swap, or discount — only within limits the merchant sets. Every decision is audited.

Retention, end to end

The last line of defense for recurring revenue — from the first failed charge to the final save, built for Shopify subscription brands.

AI Cancel-Save Concierge

WallaB meets shoppers at the point of cancellation with a real conversation, not a decision tree — and negotiates the save.

Smart dunning & recovery

Failed payments enter a retry ladder you configure — recover revenue without hounding your customers.

Churn analytics that explain themselves

Save rate by reason and offer, recovery trends, MRR movement — with plain-language explanations, not just numbers.

Shopify-native & App-Store compliant

Billing through Shopify Checkout, HMAC-verified webhooks, session-token auth. Built to Shopify's rules from day one.

Guardrails you control

Max discount, allowed offers, allowed swaps, tone. The server enforces every limit — the AI never polices itself.

Monitored, filtered, and audited

Every conversation is actively monitored and filtered for professional, respectful language — customer service and respect are paramount. Full transcripts and decision rationale, reviewable anytime.

Compliance and trust

Billing via Shopify Checkout

Subscriptions charge through Shopify's vaulted payment methods — never an external checkout.

GDPR webhooks, honored

Data request, customer redact, and shop redact are first-class endpoints, not afterthoughts.

No card data, ever

WallaB.AI never sees, stores, or logs payment card details. That stays with Shopify.