What we stand for
Retention you don’t have to feel bad about.
WallaB.AI keeps your subscribers with an AI concierge that has a real conversation at the cancel moment — inside the limits you set. No dark patterns. No lock-in. AI-native from the first commit.
Our first principle
We’d rather surprise you than oversell you.
We set expectations conservatively, then try to beat them. The plain “just cancel” link stays visible the whole way through the save flow — no countdown timers, no guilt, no pre-checked add-ons. And when we can quietly do a little more, we do.
See how the always-visible cancel path works in our FAQ.
How we’re built
AI isn’t bolted on. It’s the foundation.
WallaB was designed around a guardrailed AI concierge from day one — one coherent codebase, not a legacy tool retrofitting AI onto years of accumulated architecture. That shows up as speed and coherence for you.
Tested like financial software
So your billing can't double-charge — money paths carry idempotency keys and are covered by unit and end-to-end tests.
The concierge never goes down
A three-tier fallback — live AI, then a proven-reply library, then deterministic rules — keeps answering even when the model provider doesn't.
Every AI decision is on the record
Guardrails are enforced server-side, and every decision is logged and moderated in both directions.
Your data, your call
Your subscribers are always yours.
We earn the renewal; we don’t trap it — and that goes for your data too. Bringing your subscribers in is a few clicks with our importer, and taking them back out is one click from your dashboard, anytime, in a format you can carry anywhere or bring right back.
Shipped today: our subscriber importer for bringing a book in, a one-click subscriber-book export in your dashboard for taking it back out, and per-shopper GDPR data export.
Boring where it counts
The unglamorous stuff, done right.
We never touch card data. Access tokens are encrypted. Every route fails closed. GDPR export and erasure are built in. And the AI is screened both ways, so a shopper never sees something they shouldn’t.
Read the details on Trust & Safety, our Privacy Policy, and our Accessibility Statement.
Retention should be something you and your subscribers both feel good about.
That’s the whole idea.