Your subscription portal

The portal is where you manage your own subscription — no account password, no phone calls.

#Signing in

Enter the email you subscribed with and we send you a six-digit one-time code. Codes expire after 10 minutes, and for your security a code stops working after 5 wrong attempts (just request a fresh one — up to 3 codes per 10 minutes).

#What you can do

• Skip a delivery — your next delivery is skipped and billing moves forward one cycle. No charge for the skipped one. Your store may set a limit on how often you can skip.
• Pause — stop deliveries and billing for one or more months (the store sets the maximum), then resume any time.
• Swap a product — switch to another eligible product without touching your discount or schedule.
• Change frequency — on plans that offer several cadences, pick a new one yourself.
• Edit your shipping address — change where a subscription ships; the new address is validated before it's saved.
• See your order history — every past order in one place, subscription renewals and one-time add-ons alike, each with its amount, date, and status.
• Track a shipment — once your store marks an order fulfilled, its carrier, tracking number, and delivery status appear right on that order.
• See what's coming — your next five deliveries with dates, plus your complete billing history.

#Cancelling

Cancel any time. You'll meet WallaB, our concierge, who will ask what's wrong and may offer something to make it right — a discount, a pause, a swap. A plain "just cancel" button stays on screen the whole time; no hoops, ever. See Talking to WallaB.

#Restarting a cancelled subscription

Changed your mind? A cancelled subscription shows a Restart subscription button that brings it back right away:

• The confirm screen lists exactly what's coming back and the exact amount charged today — nothing is charged until you confirm, and there are no pre-checked extras.
• Your deliveries resume from today on your usual cadence. You're never back-charged for the time it was cancelled.
• If the immediate payment doesn't go through, the subscription still comes back and you're pointed to update your card, just like any other renewal.

Prepaid subscriptions are the exception: restarting brings the subscription back in a paused state without charging, and asks you to buy another batch of cycles to get deliveries going again. Any cycles you gave up when you cancelled stay forfeited.

#Light or dark

The portal follows your device's light or dark appearance automatically. Prefer the other look? Use the light/dark toggle in the top-right corner — your choice is remembered on this device for next time.

#Build-a-box

If your subscription is a customizable box, Customize your box lets you pick the contents of each upcoming delivery — each slot shows what it can hold and how many picks it needs.

#One-off add-ons

Add to next delivery drops an extra item into your upcoming order as a one-time purchase. It's billed and shipped with your next delivery — not charged right away: you're shown the exact amount and the date before you confirm, and the item rides along with that order. It's a single add-on, so it doesn't change your recurring plan and it won't repeat on later deliveries. You can also reorder something you bought before, straight from your order history. One-off add-ons are available on pay-as-you-go subscriptions; prepaid subscriptions top up their balance instead.

#Subscribe to a past purchase

If a shopper has bought something once — a one-time add-on from their account, or (on connected stores) a recent one-time order — they can turn that exact product and variant into a subscription from Your account → Subscribe to a past purchase. The item, variant and quantity are pre-filled from what they actually bought, so there is no plan to rebuild: they pick a delivery schedule (only shown when the store offers more than one) and confirm.

The confirm panel states the exact amount charged today and the cadence going forward. Confirming activates the subscription immediately and charges its first delivery straight away through the same billing engine every renewal uses — so the price shown and the price charged are the same number, tier and volume pricing included. A plain "Not now" exit stays visible throughout, nothing is pre-selected beyond the cheapest schedule, and there are no countdowns.

Only products covered by an active selling plan can be converted. If a store has attached specific products to its plans, that attachment is respected exactly — a product the merchant did not attach is never offered. An item the shopper already subscribes to shows "You're already subscribed to this" instead of creating a second subscription.

Conversions carry the same double-charge protection as every other money path: each confirm holds a one-time submission token, and the database admits exactly one conversion per token, so a double-click, a dropped connection, or two tabs racing the same button produce one subscription and one charge. Conversions also count toward the store's per-shopper daily purchase limit, alongside one-off purchases, prepaid top-ups and restarts.

#Your order history

Order history lists your past orders in one place — both subscription renewals and one-time add-ons — each with its amount, date, and status (paid, failed, or pending). It's read-only: a clear record of what you've been charged, newest first.

#Tracking a shipment

Once your store marks an order as fulfilled, its tracking appears on that order in your history — the carrier, the tracking number, and the shipment status, with a link to follow it where one is available. An order that hasn't shipped yet, or a fulfillment that was cancelled, simply shows no tracking.

#Editing your shipping address

Deliveries need to go somewhere new? Edit your shipping address on a subscription to update the recipient name, street, city, region, postal code, and country. The address is validated before it's saved — an incomplete or malformed one is caught right away instead of failing at delivery time.

#Prepaid subscriptions

A prepaid subscription shows "X of Y deliveries remaining" instead of a next-billing date. Deliveries draw down your balance — your card is not charged per delivery. When the balance runs out, the subscription pauses (there's no automatic recharge); buy another batch to keep it going. If you cancel with deliveries remaining, the portal asks you to explicitly confirm you're giving them up first.

#Email quick actions

Some emails from your store include one-tap links — skip your next delivery, resume, or pause for a month — that work without signing in. Each link is single-use and expires (after 30 days by default), and always shows you exactly what it will do before you confirm.