Talking to WallaB

WallaB is the store's AI concierge — a wallaby with one job: making your subscription work for you, especially when you're about to cancel.

#What talking to WallaB is like

Tell it what's wrong in your own words — too expensive, too much product piling up, shipping trouble, whatever it is. WallaB may propose a fix: a discount, a pause, a swap, or skipping a delivery. Every offer it can make is limited in advance by the store; if it offers you 15% off, that's real and applies immediately when you accept — and to every order after that.

#You're always in control

• A plain "just cancel" option stays visible during the entire conversation. Saying you want to cancel is always respected — WallaB stops offering and confirms.
• WallaB speaks your language — English, Spanish, French, German, and Brazilian Portuguese.
• Conversations are filtered for safety in both directions and logged, so the store can review exactly what was said and offered.

#What WallaB won't do

It won't invent discounts beyond the store's limits (the store's systems enforce them independently), it won't guilt-trip you, and it won't stand between you and cancelling.